Whatever service question you have, one of the helpful Customer Service Representatives can find the answer. Here are just a few of the most common queries clients have.
Frequently Asked Questions
General QuestionsQ - Where do I mail completed forms?
Q - Can I pay premium online through my bank?
Q - Will I receive a confirmation when my premium payment has been processed?
Life Insurance Policy Change Form QuestionsQ - How long will it take for my policy change request to be processed?
Q - How do I request a duplicate policy?
Q - If the current owner is deceased who should sign the Change Form?
Life Insurance Claims Form QuestionsQ - How do I report a claim?
Q - Does the claim form have to be witnessed?
Q - If there is more than one beneficiary do I print out more than one claim form and
provide information for each beneficiary separately?
Q - Is an original death certificate required for the processing of a claim?
Q - How long after I submit a claim will I receive the proceeds?
Q - At what point does NBL consider a person to be totally disabled?